Health care organizations of all sizes recognize the value of measuring patient satisfaction.  Measuring and improving  levels of satisfaction with medical care is important for a number of reasons. 

• Patient satisfaction can be viewed as the outcome of medical care provided to patients, as consumers, they deserve to be satisfied with the product.  

• Patient satisfaction measures provide health care managers with useful information about the process and outcome of care. 

• Patient Satisfaction surveys alert administrators to the positive and negative aspects of their institutions.

Traditionally, such surveys have been printed on paper in different languages and then distributed via mail.  This method typically generates not only low response rates, but  slow responses in general.  In addition, the returned responses required additional labor to enter the data.

The implementation of IVRI, dramatically changes the process from slow and labor  intensive to quick and cost efficient.  In general, patients can receive a single pre-coded survey invitation card that identifies the facility and/or specific health care provider.   Patients are instructed to call the toll free 800 number anytime 24 hours a day. A user-friendly IVR system conducts the interview in the language of choice, prompting the  patient though the entire process.  An infinite number of question branches, skip patterns, and triggers can be programmed into the script.  Patients are also able to leave  verbal responses which can be accessed at any time by authorized personnel for review through our MyVoice message retrieval system.  Reporting of the data can be done in number of ways.  We can provide the raw data on a daily basis, or reports can be  generated either in print or on the Internet.  We can also generate fax or e-mail alerts to facilities that have received a contact request from the patient for personal follow-up.